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TERMS & CONDITIONS

By using the 3PMstore.com website or app and by purchasing any 3PMstore products you are bound by the following terms and conditions.

Refunds and Cancellations:

3PMstore.com works with a variety of partners in India to provide the vast range of products. Our policies on refunds, exchange and cancellations are dependent on and restricted by the policies of these partners.

PRODUCTS:

All products shipped carry their original manufacturer's warranty as applicable. If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 14 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. Certain products like mystery t-shirt combo, mystery earphones, mystery keychains, mystery pendrives etc strictly follow a policy of no returns or exchanges.

Products like, lingerie, innerwear, socks, perfumes, deos & food fall automatically under ‘No cancellation/ Returns/ Exchange’ policy. Cash on delivery products that demand for a refund must raise a return request first following which the refund is processed to your account solely of the product amount for which it has been purchased for. Delivery charges & COD charges will not be refunded in this amount. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Personalised items are not covered under credits unless there is transit damage or other defects. Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account.

Delivery:

All Products can be sent to you, directly to the recipient address. Please ensure to mention the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked. There are no guarantees for courier shipments - we try and deliver to you as required however in various conditions beyond our control there could be delays.

Complaints & Liability:

We welcome your feedback on our products. If you have a problem or complaint on the day, please contact us at Customer Care as soon as possible, so we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Care again and we will be happy to escalate the matter up with the supplier. At times despite taking care to ensure timely execution - due to reasons beyond our control there could be delays or missed timelines because of traffic related problems, courier delivery delays or National Holidays.

SMS & Calls:

Users may recieve SMS and calls from 3PMstore.com to process the orders and fulfill the promised service.

Copyright & Others:

All prices quoted on our website do not include taxes and these may be charged extra as you check out. 3PMstore reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Indian law.


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